Professional Development
Internal Opportunities:
Trust 1“Only 21% of US employees strongly agree that they trust the leadership of their organization.” -Gallup 2022 Growth beyond common trust requires effort. There are neither quick fixes nor shortcuts in building trust and no substitutes that impact employee engagement (76%), productivity (50%), or stress levels (74%) the same. Identify eight characteristics of trust and how each one is key to foster a culture of trust in the workplace. In every interaction, we are either increasing or decreasing our trust with one another. Trust is fluid and requires intentional efforts to earn, build, maintain, and repair. Team cohesion, unity, and high-performance are linked to high-trust relationships. NOTE: Pre-requisite for Trust 2 In-person |
Trust 2
“You’re not trustworthy because you intend to be. You’re trustworthy when others say you are.” -Forbes
Learn how to use the foundational eight keys of trust from part one to balance transparency and consistent communication with healthy, results-based accountability. Discover strategies you can use to enable everyone on the team to strengthen their performance, results, and function as a high-performing team.
“Creating high-trust cultures takes time, patience, and effort-” -Gallup
NOTE: Pre-requisite is Trust 1
In-person
Customer Service
An exceptional customer experience is the result of intention, development, accountability, and recognition. This workshop creates a standard framework for all employees to approach interactions and move forward as one. A consistent customer centric approach requires individuals to embrace and implement key elements of attitude, emotional intelligence, and business knowledge. Both external and internal customers are paramount to our future success.
Elevating the student experience attracts and retains them in a competitive education market, making OCCC their top choice. Similarly, a superior employee experience helps us attract and keep top talent, empowering them to reach their career goals.
Be the reason students and employees choose OCCC for brighter futures.
In-person
October 23, 2023 9:00-11:00 am
October 23, 2023 2:00-4:00 pm
October 25, 2023 9:00-11:00 am
November 1, 2023 2:00-4:00 pm
November 3, 2023 9:00-11:00 am
November 14, 2023 2:00-4:00 pm
November 29, 2023 9:00-11:00 am
Productive Conflict Management 1
Conflict is neither positive nor negative. The conflict management approach can be healthy or unhealthy. Identify productive conflict management habits to adopt and implement. The skills necessary to mitigate escalation and refocus during a challenging conversation.
NOTE: Pre-requisite for Productive Conflict Management 2
In-person
External Opportunities:
- Microsoft provides on-demand self-paced video and other learning resources. Refresh or improve your Microsoft skills in Excel, Word, SharePoint, and many others. Create a learning path or do a quick search for what you need. You drive this online learning experience.
Follow this link to review learning options. - OMES Statewide Learning System (SLS) provides access to a variety of webinars. Contact HRtraining@occc.edu to request an OMES SLS account.
- Microsoft provides on-demand self-paced video and other learning resources. Refresh or improve your Microsoft skills in Excel, Word, SharePoint, and many others. Create a learning path or do a quick search for what you need. You drive this online learning experience.
Your Voice:
- Have an idea? Share it and become part of the brainstorm process. Contact Organizational Development for Division or Subdivision training request or with questions. Contact via phone at 405-682-7540.
