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Business – Vehicle Service Advisor

Certificate of Mastery

Minimum of 18 credit hours


This certificate will give you the skills to become an entry-level vehicle service advisor at automotive dealership service centers as well as automotive repair shops.  You will learn the basic skills to communicate between the customer and the mechanics in an automotive repair industry.  

Course Sequence
Course Grouping
Program Notes
Course Descriptions
Course Sequence

Course IDCourse NameCreditsTypeMin GD
Term 1
AT 1153Basic Automotive Fundamentals3MajorC

This course is an application of specific competencies in the operation and service repair of vehicles in the areas of: maintenance and minor vehicle service. Usage of service manuals, manufacturers procedures, tools, and safety are stressed. The student will discuss nomenclature and operating principles of basic automotive fundamentals. Also, the student will discuss and perform diagnostic and service procedures used to maintain these specific systems. The student will show competency in the areas of changing fluids, flush equipment, tire repair, tire balance, vehicle vibration diagnosis, and scan tool usage. This course satisfies the computer proficiency requirement.

ENGL 1113English Composition I3Gen Ed

The student will write well-developed compositions which demonstrate the principles of unity, coherence, and organization and which contain specific details and vivid language. The students will locate library material and incorporate researched materials into compositions.

Prerequisites:

ENGL 0203, adequate placement score, or by meeting determined placement measures

BUS 1013Introduction to Business3MajorC

The student will become familiar with the economic and social setting of business in the world and the structure of business and management of human and fiscal resources. The student will be able to demonstrate an understanding of these concepts as they are related to American business operations and public policy.

Prerequisites:

MATH 0103 or adequate math placement and ENGL 0203 or adequate placement score, or by meeting determined placement measures.

Term 2
BUS 2033Business Communication3MajorC

Business Communication is a survey course of communication skills needed in the business environment. Course content includes business writing such as e-mail, memos, letters, reports, employment communication, and other types of digital media; delivering oral presentations; and developing interpersonal soft skills. Critical thinking and problem solving skills are emphasized. Development of these skills is integrated with the use of technology. This course satisfies the computer proficiency requirement.

Prerequisites:

ENGL 1113 or by evaluation. Criteria for evaluation is in division office.

BUS 2043Business Ethics3Gen Ed

Student will explore standards of honesty and honorable human conduct in the world of business, focusing on how people’s plans and intentions affect others.

Prerequisites:

ENGL 0203 or adequate placement score, or by meeting determined placement measures.

MGMT 2013Small Business ManagementORMajorC

The student will study general concepts relating to small business ownership, financing, organization, and management. After exploring these concepts, the student will develop a detailed plan for establishing and operating a small business.

Prerequisites:

ENGL 0203, adequate placement score, or by meeting determined placement measures.

MGMT 2053Principles of Management3MajorC

This course introduces the fundamental principles of management including the management functions of planning, organizing, leading and controlling. The course includes an overview of theory and history of management as well as an introduction to the various roles of management within an organization.

Prerequisites:

ENGL 0203, adequate placement score, or by meeting determined placement measures.

Course Grouping

Major Courses: (12 credit hours) Automotive Technology: (C)AT 1153; Business: (C) BUS 1013; (C)BUS 2033; Management: (C)MGMT 2013 or (C)MGMT 2053

General Education Courses: (6 credit hours) English: ENGL 1113; Business: BUS 2043

Life Skills Courses: NONE

Support Courses: NONE

(C) – A grade of “C” or higher must be achieved.

Program Notes

Notes: A Certificate of Mastery program is designed to meet the needs of an individual who wants to enter the job market following the completion of the certificate.

Course Descriptions

Automotive Technology

AT 1153 – Basic Automotive Fundamentals

This course is an application of specific competencies in the operation and service repair of vehicles in the areas of: maintenance and minor vehicle service. Usage of service manuals, manufacturers procedures, tools, and safety are stressed. The student will discuss nomenclature and operating principles of basic automotive fundamentals. Also, the student will discuss and perform diagnostic and service procedures used to maintain these specific systems. The student will show competency in the areas of changing fluids, flush equipment, tire repair, tire balance, vehicle vibration diagnosis, and scan tool usage. This course satisfies the computer proficiency requirement.

Credits: 3

Business

BUS 1013 – Introduction to Business

The student will become familiar with the economic and social setting of business in the world and the structure of business and management of human and fiscal resources. The student will be able to demonstrate an understanding of these concepts as they are related to American business operations and public policy.

Prerequisites: MATH 0103 or adequate math placement and ENGL 0203 or adequate placement score, or by meeting determined placement measures.

Credits: 3

BUS 2033 – Business Communication

Business Communication is a survey course of communication skills needed in the business environment. Course content includes business writing such as e-mail, memos, letters, reports, employment communication, and other types of digital media; delivering oral presentations; and developing interpersonal soft skills. Critical thinking and problem solving skills are emphasized. Development of these skills is integrated with the use of technology. This course satisfies the computer proficiency requirement.

Prerequisites: ENGL 1113 or by evaluation. Criteria for evaluation is in division office.

Credits: 3

BUS 2043 – Business Ethics

Student will explore standards of honesty and honorable human conduct in the world of business, focusing on how people’s plans and intentions affect others.

Prerequisites: ENGL 0203 or adequate placement score, or by meeting determined placement measures.

Credits: 3

English

ENGL 1113 – English Composition I

The student will write well-developed compositions which demonstrate the principles of unity, coherence, and organization and which contain specific details and vivid language. The students will locate library material and incorporate researched materials into compositions.

Prerequisites: ENGL 0203, adequate placement score, or by meeting determined placement measures

Credits: 3

Management

MGMT 2013 – Small Business Management

The student will study general concepts relating to small business ownership, financing, organization, and management. After exploring these concepts, the student will develop a detailed plan for establishing and operating a small business.

Prerequisites: ENGL 0203, adequate placement score, or by meeting determined placement measures.

Credits: 3

MGMT 2053 – Principles of Management

This course introduces the fundamental principles of management including the management functions of planning, organizing, leading and controlling. The course includes an overview of theory and history of management as well as an introduction to the various roles of management within an organization.

Prerequisites: ENGL 0203, adequate placement score, or by meeting determined placement measures.

Credits: 3

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