Students will demonstrate their understanding of planning, implementing, and maintaining a support center for both internal and external users of computer hardware and software. The main topics will include: the Help Desk, design of hardware and software specifications, performing a needs assessment, design of evaluation instruments, creation of both technical and non-technical documentation, working with customers in a support role, and ethical standards for the computing professional. This course satisfies the computer proficiency requirement.
ENGL 1113; MATH 0203 or adequate math placement and 9 credit hours of Computer Science courses.
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