General FAQ's

What is my log on information?

Your log on information is the same information you use to access MineOnline. By default, this info is set as:

Username: firstname.middleinitial.lastname

Password: Last six digits of social security number

So for example, Jane A. Doe's username is: jane.a.doe
And her password is the last six digits of her social security number, without any spaces or dashes.

  • Students without a SSN or International students’ contact Records & Graduation Services at 682-7511 to receive your password . (The Records Department will have to verify who you are by asking you some personal questions).  It will be the last 6-digits of this '999' number that you will be using as your password.

I can't log on with my MineOnline Log on information.

You will be unable to access your account until the first day of your class. If you enrolled after the semester began, there will be a 24 business hour wait before your account is updated, and you will not have access until this time has passed. If you are not able to access Moodle, and your course has already started, and it has been 24 business hours after you enrolled, please contact MineOnline Help Desk at (405) 682-7777, Monday through Friday from 7:00 a.m. to 5:00 p.m.

I've verified my system is compatible, and that my log on information is correct. Now what?

When you log on to your Moodle account the My home page is the page you will land on after you login to Moodle. This page will show the courses you are enrolled in as well as a summary of items that are due or awaiting grading. You will also see the Navigation block and other blocks displayed on the right side of the page.

In order to access your course you can click the title of the course. You may alternatively click My courses in the Navigation block to choose your course.

When you enter your course you will see the course content in the center of the screen. Blocks will appear on the right of the page. The course content area contains all the assignments and instructions for your course. This information is arranged in folders.

How do I determine which books I need for my class?

For information about which books you need for your courses, please review your course syllabus. You may obtain your required texts from the OCCC Bookstore. You can contact the OCCC Bookstore at 405-682-7510 or at

How can I contact my instructors?

First, check your course syllabus for your instructor's contact information, as they may provide special contact instructions. You may also contact your instructor using Moodle email. You will find a link to your Moodle email on your course home page. To find your instructor's OCCC email address, go to the OCCC homepage, Under the "Home" menu, click "Employee Directory" and enter your instructor's name into the search field. This will show you a list which contains your instructor's email address.

How can I contact Moodle Student Technical Support?

You can reach Moodle Student Technical support by contacting them through the Oklahoma City Community College Online Course Support Center. In the center you have the options to email, chat or phone for technical support.  You will also be able to search the online knowledge base for assistance.

How can I ensure my computer is compatible with Moodle?

In the lower right hand side of the Oklahoma City Community College Online Course Support Center page there is a "Check My System" area. If you need assistance updating your system for compatibility, please contact Moodle Student tech support found on this page.

How do I save a file in .rtf format?

Saving a File in Rich Text Format

Microsoft Word:

  1. Click "File" on the menu bar and select "Save As".
  2. Name the file and designate the folder where you wish to save the file.
  3. In the "Save as Type" field, select "Rich Text Format".
  4. Click "Save".

OpenOffice Writer:

  1. Click "File" on the menu bar and select "Save As".
  2. Name the file and designate the folder where you wish to save the file.
  3. In the "Save as Type" field, select "Rich Text Format".
  4. Click "Save".